Responsible Play Policy
The Prize Vault promotes responsible participation in prize draws and is committed to operating in a fair, transparent and responsible manner.
We encourage all players to play for entertainment only and within their personal financial limits.
18+ Only
You must be 18 years of age or older to enter any competition on The Prize Vault.
Players are required to confirm they are over 18 before participating. We reserve the right to carry out age verification checks at any stage and before any prize is awarded.
Any prizes won by individuals unable to verify their age may be withheld and the account suspended.
Responsible Participation
We encourage players to stay in control of their participation and spending at all times.
Players can access responsible play controls through their account, including:
- Setting a spending limit
- Setting an account timeout
- Disabling their account
Available timeout periods range from short breaks through to 6 months or permanent exclusion.
Players can also contact us if they require assistance with responsible play controls or their account:
We aim to respond within 3 working days.
Fair & Transparent Draws
All competitions are conducted using verifiable random draw technology to ensure fairness and transparency.
The Prize Vault operates using the RaffleX platform and uses the TrueNorth random draw system to ensure fair, verifiable and auditable draw outcomes.
All valid entries, including free postal entries, are treated equally within the draw system and have the same chance of winning.
Competition rules, draw mechanisms and prize details are clearly displayed on each competition page.
Prizes are awarded as advertised and winners are selected fairly in accordance with our Terms & Conditions.
Free Entry Route
Every competition operated by The Prize Vault includes a genuine free entry route in accordance with the Gambling Act 2005.
Details of how to enter for free are clearly displayed within each competition page and within our Terms & Conditions.
Support & Advice
If you are concerned about your spending, gambling-related harm, or the behaviour of someone else, support is available from the following organisations:
Citizens Advice
Financial and debt support
National Debtline
Free independent debt advice
Samaritans
24/7 emotional support
Call free: 116 123
Mental health information and support
Complaints & Contact
If you have a complaint or require assistance regarding your account or participation, please contact:
📧 [email protected]
We aim to respond to all enquiries within 3 working days.
Compliance
The Prize Vault is operated by Etharla Entertainments Ltd t/a The Prize Vault and is a signatory to the UK Voluntary Code of Good Practice for Prize Draw Operators.
The Prize Vault operates in accordance with the principles of player protection, transparency and accountability outlined within the Code.
Meta Advertising Authorisation
The Prize Vault has been approved by Meta to advertise prize draws and raffles in the United Kingdom under Meta’s Online Gambling and Gaming Advertising Authorisation programme.